WeCareFast

Refund & Cancellation Policy

WeCareFast – Refund & Cancellation Policy (Canada)

Effective date: August 30, 2025

This Refund & Cancellation Policy (the "Policy") explains when fees paid to We Care Fast Solutions Ltd. ("WeCareFast," "we," "us," "our") may be refunded, credited, or waived. It applies to bookings and payments made through our websites/apps (wecarefast.ca, wecarefast.com) and any portals or payment links we provide (collectively, the Platform). This Policy should be read together with our Terms of Use and Privacy Policy.

Important: Clinical services are delivered by independent, regulated Providers. Fees for services already delivered are generally non‑refundable, except where this Policy or applicable law provides otherwise.

1) Definitions

Session: a scheduled clinical appointment with a Provider (video/phone/chat or in‑person where applicable).
Late Cancellation: cancellation or rescheduling within 48 hours of the scheduled start time.
No‑Show: failure to attend within the Provider's grace period (typically 10 minutes for virtual; see your booking notice).
Packages/Prepaid Blocks: advance purchase of multiple sessions at a discounted rate.
Subscription Plans: recurring membership or plan that includes services or benefits during a billing period.

2) General Principle

Fees for completed Sessions and administrative services (e.g., letters/forms, case summaries) are final sale and non‑refundable.

WeCareFast does not guarantee insurance coverage or outcomes (e.g., prescriptions, letters, diagnoses).

This Policy does not limit rights and remedies you may have under applicable Canadian consumer protection laws.

3) Cancellations, Rescheduling & No‑Shows

Your changes

You may cancel or reschedule ≥ 48 hours before the start time at no charge.

Late Cancellation/No‑Show: We may charge up to 100% of the Session fee (plus applicable taxes). This fee compensates the Provider for the reserved time and lost opportunity.

Provider changes

If your Provider cancels a Session or is > 15 minutes late and you choose to terminate the Session, you may request a full refund of the Session fee or a free reschedule.

Emergencies

For emergencies that prevent attendance, email support@wecarefast.ca with subject "Emergency Cancellation" before the Session or within 24 hours of the missed Session. We may, at our discretion, waive late/no‑show fees. Documentation may be requested.

4) Technical Issues (Virtual Care)

You are responsible for meeting minimum technical requirements (device, camera/mic, updated app/browser, stable internet).

If the Session cannot proceed due to Provider/Platform issues, we will offer a free reschedule or refund.

If the Session cannot proceed due to client‑side issues (e.g., device not set up, poor connection on your network) and you have not contacted us/your Provider promptly to troubleshoot, the Session may be deemed a No‑Show.

5) Packages, Prepaid Blocks & Credits

Unused packages: You may request a refund on completely unused packages within 14 days of purchase, subject to a $25 administrative fee.
Partially used packages: Refunds are generally not available. If we approve a refund as a courtesy, used Sessions will be re‑priced at the standard single‑Session rate (no discount) and deducted, plus a $25 administrative fee. Any remaining balance will be refunded.
Expiry: Packages may include an expiry date disclosed at purchase. Expired Sessions are not refundable but may be extended at our discretion.

6) Subscriptions & Memberships (if offered)

Billing: Subscriptions renew automatically until canceled. The initial evaluation fee (if any) is charged at booking and is non‑refundable once completed.
Cancel anytime: You may cancel effective at the end of the current billing period. There are no pro‑rated refunds for partial periods unless required by law.
Included Sessions: Unused included Sessions do not carry over unless your plan expressly provides otherwise.
Overages: Extra Sessions beyond plan limits are billed at the prevailing rate at the time of booking.

7) Administrative Services & Forms

Fees for letters, forms, chart summaries, or third‑party reports are payable in advance and non‑refundable once work has started, even if the third party declines to accept or reimburse the document.

8) Insurance, Benefits & Third‑Party Payers

WeCareFast does not guarantee reimbursement by any insurer/benefit plan. Denied claims are not grounds for a refund.

If a third‑party payer has arranged to pay all/part of your fees, any refund will be returned to that payer to the extent of their payment.

9) Billing Errors, Duplicate Charges & Unauthorized Transactions

If you believe you were incorrectly charged, contact billing@wecarefast.ca within 7 days of the charge and include your full name, booking ID, date/time, and amount. Verified duplicates or errors will be refunded in full.

Please allow 5–10 business days for refunds to appear, depending on your bank/card provider.

10) Method of Refund

Refunds are issued to the original payment method in the original currency where feasible. If the original method is unavailable (e.g., expired card), we may issue a store credit or request secure banking details to process an EFT.

Gift cards and promotional credits are non‑refundable and have no cash value, except as required by law.

Refunds exclude non‑recoverable processing fees charged by third‑party payment processors where permitted by law.

11) Chargebacks & Disputes

You agree to contact us first to attempt resolution before initiating a chargeback. Unfounded chargebacks may result in account suspension and referral to collections for any unpaid balances.

12) Taxes, Promotions & Currency

Taxes are handled in accordance with applicable tax law and will be refunded proportionally where a fee is refunded.

For purchases using promotions/discounts, refunds will be limited to the amount actually paid after applying discounts. If a package is partially refunded, the discount may be reversed on used Sessions.

Foreign exchange differences are set by your card issuer/bank; WeCareFast is not responsible for FX gains/losses.

13) Clinical Appropriateness & Discontinuation of Care

Providers may determine that virtual care or continued treatment is not clinically appropriate. In such cases, we will refund unused prepaid amounts (if any) but not fees for Sessions already delivered.

Disagreement with clinical opinions, treatment plans, or outcomes is not a basis for a refund.

14) Policy Changes

We may update this Policy from time to time. Material changes will be posted on the Platform with a new "Effective date." Your continued use after an update constitutes acceptance. If you do not agree, you should stop using the Platform and contact us about any outstanding bookings.

15) Contact Us

Refunds & Billing: billing@wecarefast.ca

General Support: support@wecarefast.ca

16) Governing Law

This Policy is governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflicts‑of‑law principles, and is subject to the dispute‑resolution provisions in our Terms of Use.

Acknowledgement. By booking or paying for a Session, purchasing a package / subscription, or using the Platform, you acknowledge and agree to this Policy.